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Glossary·
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Definition

Multi-tenancy

An architecture where one deployment serves many customer organisations, with their data strictly isolated from each other. The alternative is a separate installation per client.

Why it matters

It is what makes SaaS economics work: one system to update, monitor, and scale instead of fifty. The critical requirement is isolation, because a single missing filter exposes one client's data to another.

How we approach it

We enforce tenant isolation at the data layer rather than relying on application code to remember it, test cross-tenant access explicitly, and support per-tenant configuration without forking the codebase.

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