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Glossary·
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Definition

Vendor lock-in

Depending on one provider or technology so deeply that leaving means rebuilding — proprietary services, exported data in a format nobody else reads, or a platform only one agency can maintain.

Why it matters

It removes your negotiating position. Price rises, deprecations, and service changes stop being decisions you can respond to, because the alternative is a rewrite.

How we approach it

We keep data in portable formats, isolate provider-specific code behind our own interfaces, and hand over complete infrastructure definitions — so staying with us is a choice you keep making, not a trap.

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