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Glossary·
Minsk · WarsawHire us
Chargeback
A payment forcibly reversed by the cardholder's bank after a dispute, taking the money back from the merchant along with a fee, often months after the sale.
Why it matters
Beyond the lost revenue, a high chargeback ratio can cost you your acquiring relationship entirely — card schemes put merchants over the threshold into monitoring programmes.
How we approach it
We keep the evidence disputes are won with — delivery confirmation, session and consent records, clear descriptors — and automate the evidence package rather than assembling it by hand each time.
