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Glossary·
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Definition

Warranty period

An agreed window after launch during which the vendor fixes defects in delivered functionality at no additional cost.

Why it matters

It separates "this does not work as specified" from "we want something new" — a distinction that otherwise turns into an argument in the first month after launch.

How we approach it

We include a warranty period on delivered scope as standard and keep the line clear: defects against the specification are ours to fix; new requirements are quoted as new work.

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