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Glossary·
Minsk · WarsawHire us
Semantic search
Search that matches on meaning rather than characters, so a query for "cancel my order" finds a page titled "Returns and refunds" with no shared keywords.
Why it matters
Keyword search fails exactly where users need help most — when they describe a problem in their own words instead of your product's vocabulary.
How we approach it
We combine semantic and keyword search rather than replacing one with the other: embeddings handle paraphrase, keyword matching keeps exact codes, SKUs, and names reliable.
