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Glossary·
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Heuristic evaluation
A structured expert review of an interface against established usability principles — visibility of status, error prevention, consistency — rather than against personal taste.
Why it matters
It finds a large share of usability problems in days, without recruiting participants, which makes it the practical first pass before spending on user testing.
How we approach it
We run it as a documented pass with severity ratings, so the output is a prioritised list of fixes, and we follow it with real usability testing for the questions expert review cannot answer.
