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Glossary·
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Definition

Information architecture

How content and functions are organised, labelled, and connected: the navigation, the grouping of sections, and the vocabulary used throughout the product.

Why it matters

People do not read a site, they scan for the word they expect. When the structure follows internal company logic instead of the user's, visitors conclude the thing they need is not there and leave.

How we approach it

We build the structure from how your customers describe their problem, not from your org chart, validate labels with real wording from support requests and search queries, and keep the main navigation short enough to scan.

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